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For pre or post sales technical support on our entire product range we offer the following options:
Please call technical sales on +44 (0) 1785 87 90 50 Monday to Friday 9am to 5:30pm (GMT).
Often email allows the best way to communicate technical issues. Please email our dedicated application engineers at support@assured-systems.co.uk.
Customers who prefer to use online chat to discuss technical problems can connect with us using Skype. Our address is AssuredUK - please request us as a contact so we can add you to our directory. We endeavour to ensure the online status of our Skype account is correct; if the status light is yellow, our engineers may be unable to respond immediately.
If we are unable to solve your problem remotely, and you need to return your product to us for further investigation, you must request a Return Authorisation Number (RMA) before sending anything to us. Please download the PDF RMA Form, giving as much detail as possible; once fully complete, please fax the form to +44 (0) 1785 87 90 51